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Surveys
2015
December
I
IT Support Survey
IT Support Survey
0%
Exit Survey
Through the year 2015, IT Department has provided various forms of Help Desk Support Services to all categories of officers in PTAD.
The Department is conducting a feedback response from User Departments. You may, therefore, wish to kindly complete this survey form to help the Department improve her services to you in the New Year.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Did you experience any system breakdown this year?
Yes
No
How did you request for IT support?
Phone Call
Email
Personal Call
Waited until someone came around
How often do you request for support?
Not at all
Often
Very often
How often were the issues resolved?
All the time
Sometimes
Not resolved
How did the support team respond to your request?
Remote support
Physical visit
Both remote & visit
No response
How would you rate the response of the support team?
Not prompt
Prompt
Very prompt
How would you rate the personal interaction of the support tea with the users?
Not polite
Polite
Very polite
What areas or ways would you like to be served better by the IT support? Mention them:
How satisfied are you with our services generally?
Extremely Unsatisfied
Unsatisfied
Neutral
Satisfied
Extremely Satisfied
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